Available Support (24/25)
On this page you will find more information about the various support services available within the university, including:
- Assessment Support
- Wellbeing Advice and Guidance
- Learning and Teaching Support Officers (LTSO)
- IT Support
- Disability Advice and Guidance (DAG)
- International Advice and Guidance (IAG)
- Student Life (Student Administration and Support)
- Money Advice and Guidance
- Careers and Employability
- English Language Centre (ELC)
- Guild
- Library
- KnowHow
If you are unsure about which service below might be the most beneficial to you, please contact the Student Experience Team via: studyenq@liverpool.ac.uk
- Have you submit your assignment late, with a sufficient reason, and want consideration for late penalties to be removed?
- Have you experienced extenuating circumstances you would like taken into consideration by the university?
- Do you have a support plan that authorises coursework deadline extensions?
For further information on Exemption from Late Penalty (ELP) claims, Extenuating Circumstances (EC) claims, and Student Support Information Sheet (SSIS) coursework deadline extensions, please see our Assessment Support Canvas page for relevant links.
What do they do?
The university Wellbeing Team provides information, advice, and guidance on a range of personal and social issues, aiming to improve the overall mental and physical wellbeing of students, including:
- Counselling services.
- Self-help guides.
- Workshops and events.
For concerns regarding your physical health, please visit the Student Health page.
Where can I find them?
- For further information please visit Student Support's Mental Wellbeing page.
- To contact the Wellbeing Team directly, please complete a Wellbeing Triage form.
- To speak in person, please visit the Student Life Building Links to an external site. (formerly the Alsop Building).
In crisis right now?
If your physical health is in immediate danger, please call 999.
Need to talk to someone? Please contact Health Assured 24/7 via: 0800 028 3766; or 0800 145 6570 to speak to Mersey Care Urgent Mental Health Support Links to an external site..
You can find further options for urgent support on the Student Services Crisis Page.
What do they do?
The faculty Learning and Teaching Support Officers (LTSO) are here to help you with advice and guidance regarding all aspects of university life, including:
- Being a first point of contact to help navigate available university support.
- Working with you to overcome any barriers or concerns regarding your learning.
- Providing information regarding university policies and procedures.
Where can I find them?
- For further information please visit the Faculty of Science and Engineering LTSO page.
- To contact the LTSOs, you can Book an Appointment, or email them via: SciEng-LTSO@liverpool.ac.uk
What do they do?
University IT Services can help with all of your general IT related issues relating to your university account, including:
- Email and Canvas access.
- Password and Duo two-factor management.
- Support with printing services.
- General IT related enquiries.
Where can I find them?
- For further information please visit the IT Services page.
- Reach out to the University IT Services via their Contact Us page.
- There is an drop-in service available in the Sydney Jones Library, Mon - Fri, 9am - 5pm (term-time only).
What do they do?
The university Disability Advice and Guidance (DAG) team help identify and recommend appropriate support for students who have additional learning considerations, including:
- Setting up Student Support Information Sheets (SSIS), to ensure students are not disadvantaged in their learning.
- Assisting students who suspect they may have an impairment or neurodivergence.
- Ensuring buildings and rooms are physically accessible for students with additional needs.
Where can I find them?
- For further information please visit the Disability Advice and Guidance page.
- You can email the DAG team directly via: disteam@liverpool.ac.uk
- To speak in person, please visit the Student Life Building Links to an external site. (formerly the Alsop Building) Mon to Fri, 11am to 3pm (Term time only).
What do they do?
The university International Advice and Guidance (IAG) support international students from their initial visa applications through to their graduation and beyond, including:
- Support for planning to arrive and leave the UK.
- Visa guidance (including student visas, working visas, visitor visas, etc).
- Confirming maximum permitted work hours.
- Advice regarding budgeting and integration British culture.
- Supporting with accessing healthcare services.
Where can I find them?
- For further information please visit the International Advice and Guidance page.
- Additional information is also available on the university's Visa and Immigration page.
- You can email the IAG team via: iagteam@liverpool.ac.uk
- Book an Online Appointment
What do they do?
Student Life (formerly Student Administration and Support) are responsible for a wide range of services relating to student administration and academic processes, including:
- Student record amendments.
- Examination enquiries.
- Graduation enquiries.
- Document requests.
Where can I find them?
- For further information please visit the Student Life page.
- Please use the Student Administration Helpdesk to update personal information, replace an ID Card, or to speak to an admin team member.
- For help with specific queries, please navigate to the appropriate page below:
What do they do?
The Money Advice and Guidance team offer support to help you manage your money while at university, including:
- Advice on entitlement for student loans and grants.
- Budgeting guidance.
- Administration of a discretionary hardship fund for students in financial difficulties.
Where can I find them?
- For further information please visit the Money Advice and Guidance page.
- Click Here for a video detailing the services the Money Advice and Guidance team provide.
- You can email the Money Advice and guidance team via: money@liverpool.ac.uk
- You can book an online appointment
- Drop-in sessions are available in the Student Life Building Links to an external site. (formerly the Alsop Building) Thursdays, 10am to 12pm (Term time only).
What do they do?
The university Careers and Employability team help refine your employability throughout your academic journey to enhance your future career success, including:
- Information regarding prospective career paths.
- Increasing your employability through career fairs, internships, and graduate schemes.
- Direct support from career coaches to help with your CV and job applications.
Where can I find them?
- For further information please visit the Careers and Employability page.
- You can email them via: careers@liverpool.ac.uk, or contact via Handshake Links to an external site..
- Drop-ins are available at the Career Studio (Ground Floor, Foundation Building, Term time only).
What do they do?
The English Language Centre (ELC) offers opportunities and resources to improve use of English within academic settings, including:
- Conversation Clubs and a Language Lounge, helping to improve socialising in English.
- Access to general language learning resources.
- Language advising, to help you identify your language learning needs.
Where can I find them?
- For further information please visit the English Language Centre page.
- You can email them via: elc@liverpool.ac.uk
What do they do?
The Liverpool Guild of Students serves as the hub for student activities, support, and representation, including:
- Acting as a social hub hosting a wide range of societies, activities, and student led events.
- Providing advice on academic, financial, housing, and mental health issues.
- Providing independent advice regarding university policies and procedures, including complaints and appeals.
Where can I find them?
- For further information please visit the Liverpool Guild of Students Links to an external site. page.
- You can email them via:
- General enquiries: guildweb@liv.ac.uk
- Seeking advice: guildadvice@liv.ac.uk
- Speak live online via Guild Chat Links to an external site. (Mon to Fri, 10am to 2pm).
- Visit the Guild in person on University Square near the Student Life Building Links to an external site. (formerly the Alsop Building).
What do they do?
The Library hosts a wide range of resources to help students with their studies, including:
- Being a central point for book, journal, article, video and music searches, offering both digital and physical copies.
- Offering a safe space to focus on your studies, with different noise levels to suit your needs (Social; Quiet; Silent).
- Study rooms available to book to work on group projects.
- Up-to-date module reading lists, with information on exactly how to find the required resources.
Where can I find them?
- For further information please visit the University Library page.
- For assistance in finding Electrical Engineering and Electronics materials, please look at the Electrical Engineering and Electronics Liaison Librarian page.
- You can find the opening times for the Harold Cohen, Sydney Jones, and Leahurst Libraries here, with the locations here.
What do they do?
KnowHow is a free service offering a range of workshops, webinars and online tutorials to help you improve your academic skills, covering:
- Writing dissertations.
- Writing literature reviews.
- Learning qualitative research methods.
- Getting started with statistics.
- Time Management
- Exam Preparation
Where can I find them?
- For further information please visit the KnowHow page.
- You can also find a link to their canvas pages filled with online tutorials here.