Internal (Institutional) Tools

Core tools

Core means 'full' support is provided, including:

ServiceDesk (Links to an external site.) Service Level Agreement (SLA) response times;
the provision of online materials (FAQs);
inclusion within CIE development and workshop sessions to enhance support; and
full technical troubleshooting from CSD, ServiceDesk@liverpool.ac.uk".

View the PDF below to find a comprehensive list of core tools and links to further information.